1. Order Processing Time

All orders are processed within 1–3 business days.
During high-volume seasons or promotional periods, processing may take an additional 1–2 days.
Customized or made-to-order jewelry may require 5–10 additional days for production.

2. Shipping Rates & Delivery Estimates

We offer reliable and secure shipping across all serviceable locations.

Standard Shipping

• Delivery Time: 5–7 business days

• Charges: Calculated at checkout (varies by location)

Express Shipping

• Delivery Time: 2–4 business days

• Charges: Calculated at checkout

Delivery delays may occur due to unforeseen circumstances such as weather, courier issues, or regional restrictions.

3. Order Tracking

Once your order is shipped, you will receive an email/SMS with:

• Tracking number

• Courier partner details

• Live tracking link

You may also track your order through your account dashboard.

4. Packaging & Safety

All jewelry products are packed in tamper-proof, premium boxes to ensure safety.
We take every precaution to protect your purchase from transit damage.

5. Shipping Restrictions

• We do not ship to P.O. boxes in certain regions.

• International shipping may not be available for all products.

• Some regions may have extended delivery timelines due to local regulations.

6. International Shipping (If Applicable)

For countries where we offer shipping:

• Delivery time varies from 7–15 business days.

• Customs fees, duties, or taxes (if applicable) must be paid by the customer.

• Delays may occur due to customs clearance.

7. Damaged, Lost, or Stolen Packages

If a package arrives damaged:

• Kindly record a video while opening the package and contact us within 24 hours.

If your order is lost or stolen during transit:

• We will assist in filing a claim with the courier partner.

• Replacement or refund will be offered based on courier investigation results.

8. Incorrect Address

If you provide an incorrect address during checkout:

• Contact us immediately to correct it.

• Once shipped, address changes are not guaranteed.

• Failed deliveries due to incorrect addresses may incur reshipping fees.

9. Contact Us

If you have any questions regarding shipping, feel free to reach out:

Email: support@chapbai.com
Phone: +91-9104974016
Working Hours: Mon–Sat, 10 AM – 7 PM